Support

Answers to common questions. Can't find yours? Write to hello@7am.agency.

Pairing

How do I invite my partner?

Open Our Space → Invite your partner. You can share an invite link with the share sheet, or read out the 8-character invite code. Use any channel you like: messages, e-mail or in person.

Each invitation works once and expires after 72 hours. Creating a new invitation cancels the previous one. Until your partner joins, you can use US TWO on your own.

How does my partner join?

Your partner installs US TWO and either taps the invite link on their device, or opens the app and chooses Have an invite code? on the welcome screen. After signing in with Apple, they see “Join a shared space?” and tap Join shared space. No personal information is shown before they accept.

If your partner already has content in their own space, they can choose to bring it into the shared space or discard it.

The invite link doesn't open the app.

Make sure US TWO is installed on the device where you open the link, then tap it again. If it still opens in the browser, open US TWO, choose Have an invite code? and enter the code instead. If the invitation has expired, ask your partner to create a new one.

What can my partner see?

Everything shared in the space: tasks, shopping lists and shared events. Private events are visible only to you, and daily-question answers are revealed only once you have both answered. US TWO never shares your location or when you were last active. See the Privacy Policy.

Leaving a shared space

How do I leave a shared space?

Open Our Space → Leave shared space. The app shows exactly what stays and what goes before you confirm, and you can export your data first. Either partner can leave at any time, and it can't be blocked.

You get a new solo space with your private events. Shared tasks, lists and events stay with your former partner, shown as “Former partner”. Your daily-question answers are removed from the old space. Your former partner gets one neutral notice: “Your shared space is now just you.”

What happens to US TWO Plus when one of us leaves?

Plus follows the person who bought it. If the purchaser leaves, the remaining partner's space returns to the free plan unless they have their own subscription.

Purchases

Does one subscription cover both of us?

Yes. US TWO Plus (monthly or yearly) covers both partners in the shared space. It is billed to the purchaser's Apple ID.

How do I restore purchases?

Open Our Space → Membership and tap Restore purchases. Make sure you are signed in to the App Store with the Apple ID you used to buy US TWO Plus.

How do I cancel or get a refund?

Subscriptions are managed by Apple. Cancel in Settings › your name › Subscriptions at least 24 hours before the end of the current period. Request refunds from Apple at reportaproblem.apple.com. See the Terms of Use.

Your data

How do I export my data?

Open Our Space → Export & delete → Export my data. You receive a JSON file with everything you can see in the app, plus your private events and answers.

How do I delete my account?

Open Our Space → Export & delete → Delete account. It is immediate and permanent. Cancel any subscription in your Apple ID settings first. Full details: Delete your account.

Contact

E-mail hello@7am.agency. Please include your device model and iOS version if you are reporting a problem. Never send us your Apple ID password.